We’ve all encountered Help media that is, shall we say, less than helpful. Videos that maintain a far zoom when a close up of the part of the project currently being worked on would be more informative. Help documentation without screenshots that also doesn’t give any directional information. It leaves the reader asking, How do… Read More Writing process documentation or, how to do the what now?

Thinking today about Internal Service Level Agreements (SLAs) or, as the Dev Lead might say when approached on the subject, “the what now? You mean, my employment contract, right?” The answer to that is, “Technically… okay, no.” An internal SLA is the commitment between the provider and the consumer, as with an SLA between a… Read More Internal SLAs